Cancellation Policy

1. Pre-Orders & Deposits

  • Scope: Pre-orders cover products not yet released, out of stock, or back-ordered.
  • Payment Options:
    • Deposit (10 %): Secures your item and covers our genuine pre-incurred costs (e.g. transaction fees and administration). The remaining 90 % will be invoiced prior to shipping.
    • Full Payment: Pay 100 % at checkout; your order ships as soon as the item arrives.
  • Deposit Terms: Deposits are non-refundable and non-transferable, except where UK law requires a refund (see Section 3).

2. Final Payment & Invoicing

  • An invoice for the remaining 90 % will be issued prior to dispatch.
  • If the final payment is not received within 7 days of the invoice date, your order will be cancelled and the 10 % deposit retained.

3. Order Cancellation & Estimated Delivery

  • Cancellation Rights: You may cancel your preorder at any time before shipment, forfeiting your 10 % deposit.
  • Statutory Delay Right: If we do not ship within 30 days of the original estimated delivery date (or any later date agreed in writing or email), you may cancel and receive a full refund of your deposit.
  • How to Cancel: Contact us via the website’s message feature or email info@planetactionfigures.co.uk.

4. Title & Shipment

  • Ownership: All items remain the property of Planet Action Figures until paid in full.
  • Shipment: Orders will not be dispatched until full payment has been received.

5. Delivery Charges & VAT

  • Unless otherwise stated, delivery charges are calculated at checkout and payable by the customer.
  • All prices displayed include VAT at the current UK rate.

6. Notification of Shipment

  • We will send a dispatch confirmation email—including tracking information—as soon as your order leaves our warehouse.

7. Data Protection & Privacy

8. Governing Law

  • These terms and any contract formed under them are governed by the laws of England & Wales.

9. Force Majeure

  • We shall not be liable for delays or failures in performance caused by events beyond our reasonable control—including supplier/manufacturer issues, customs hold-ups, strikes, natural disasters, or pandemics. In such cases, delivery estimates may be extended.

10. Entire Agreement & Severability

  • These terms, together with your order confirmation, constitute the entire agreement between you and Planet Action Figures.
  • If any provision is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.